Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to flag feedback on an online casino you've played at? This page covers how to reach Real AU Online Casinos and what we can (and can't) help with.

How to reach us

The best way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, and what prompted you to write in — so we can get back to you with something useful rather than a generic reply. We read every message and aim to respond within a reasonable timeframe, though busy periods can mean a short delay.

What we can help with

• Corrections or updates to information on a casino review, including bonus terms, licensing details or payment methods that may have changed
• Questions about how we assess and rank the online casinos featured on this site
• Feedback on your own experience with a casino we've covered, whether positive or negative
• General enquiries about pokies, live dealer games, banking options or mobile play as covered on our pages
• Media, partnership or business-related enquiries

What we can't help with

We're an independent comparison and review site, not a casino operator. That means we're not able to access your account, process a withdrawal, resolve a dispute over a bonus, or verify your identity on a casino's behalf. If you're having an issue with an actual casino account — a stuck withdrawal, a locked account, or a bonus dispute — that needs to go through the casino's own customer support team directly, since they're the ones who hold your account details and can act on them.

If you're concerned about your gambling habits or those of someone close to you, please see our responsible gambling page for information on support services and self-exclusion tools available to players in Australia.

Before you write in

A lot of common questions are already answered elsewhere on the site. If you're trying to work out which offshore casino suits you best, our reviews compare things like licensing, game libraries, payment methods and withdrawal times across the operators we cover. It's worth checking there first — you might find your answer faster than waiting on a reply. You can also read more about who puts this site together on our About Us page, or review the Terms and Conditions that govern use of this site.

A note on what this site does and doesn't do

Real AU Online Casinos publishes independent research and comparisons of online casinos available to Australian players. All of the operators reviewed on this site are based offshore, since there is currently no locally licensed online casino market in Australia. We link to and rank these operators based on our own evaluation criteria, and some pages may include commercial arrangements with the brands listed — this never determines how a casino is ranked or reviewed. Any contact you send us about a specific casino helps inform our ongoing research, but we're not in a position to intervene in individual account matters.

Response times and what to expect

We're a small editorial team, so please bear with us if a reply takes a little longer than expected during busy periods. For anything urgent involving your money — a delayed withdrawal, a locked account, or a bonus you believe was wrongly cancelled — contacting the casino's own support channel directly will always be faster than going through us, since they're the ones who can actually look into your account.